Job description


Customer Service Agent (0230)

  • Country:
  • Category for Careers Site:
    Office Based
  • Employment Type:
    Permanent Full Time

 Customer Service Agent

Who are we?

Hyperoptic is rolling out the largest gigabit network in the UK; more than 21 times faster than the national average. Ranked in The Sunday Times ‘Tech Track' 100 fastest growing technology companies for the second year running and recent winners of ‘Best Superfast Broadband' provider for the sixth consecutive year at the 2018 ISPA Awards.

We have big plans. This can only be achieved by growing our dedicated team to shift the boundaries of what's possible.

What will you be doing?

  • Providing quick and outstanding customer support through all channels
  • Offer first line assistance to customers with technical, billing and account related queries
  • Work effectively with team leads and senior agents to identify timely resolutions to customer issues
  • Be a customer champion offering exceptional service, focused on first contact resolution

What are we looking for?

  • Excellent oral and written English skills
  • Communication Skills (able to maintain a professional and effective communication with customers)
  • Problem solving mindset (Logical thinking)
  • Multitasking

We're committed to providing equal opportunities to all applicants and employees – in fact this is at the heart of our company culture and values. We welcome applications from candidates with diverse backgrounds.

What happens next?

  • You apply (we have tried to make it a painless exercise)
  • We carefully review your application over a decent cup of coffee
  • You will hear from us. Even if it's a no (for this role)

We like to get things done. If you feel the same, click ‘apply' or email us at for more information.

Keep an eye on our careers site as we launch new roles every day:

We weren't joking about the hyperfast growth.

We look forward to hearing from you!

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